Frequently asked questions


What is the training transfer/cancellation policy?

Changes to Registration Policy:
Registered participants who are unable to attend and notify us of this in writing at least 2 days before the training start date are allowed one transfer to another eligible participant or one transfer to an equivalent training in the same calendar year.

Cancellation Policy: Participants who cancel their registration up to 14 days before the training will receive a full refund. After this point, participants will receive a refund minus an AUD$50.00 fee to cover administration costs. In exceptional circumstances, please contact tik-info@unimelb.edu.au. Please note: In-Person trainings incur an additional fee of $80 AUD for late cancellations (48 hours or less) to cover catering costs.

How much experience do you need to attend the TIK training? Do you need a formal qualification?

There are no specific requirements in terms of qualifications: in order to attend a training, participants must be working as allied health professionals/in a related field and have sufficient experience working with parents, carers and/or children. 

I haven’t trained yet, but have been asked to co-facilitate a program. Is this okay?

Yes! So long as you have a background in group work and have worked with kids and/or parents and carers, this is fine. Please note: we recommend that you do not lead or deliver any of the key content to the group. You can, however, assist in observing the group dynamic, demonstrating roleplay activities and generally act as another personal resource in the group setting when it comes to sharing experiences around meta emotion and family of origin.

Can I buy a manual if I have not attended a Tuning In training?

No. Our program manuals are available to trained facilitators only.

I’ve signed up for training and I have questions! Who can I ask?

Our training team can be reached at tik-info@unimelb.edu.au, 9am-5pm (Melbourne-time) Monday-Friday.

Trained Facilitators

I trained many years ago – do you have a refresher course?

We don’t offer formal refresher courses, however, we do offer free supervision sessions, run by our training team. You will have an opportunity to ask any questions you have, as well as learn from the experience and insight of other TIK providers. You can attend as many of these sessions as you wish. Details can be found here.

How do I access program resources?

You can request access to our facilitator portal here. Requests are manually approved, and may take up to 48 hours to be processed.

Can I train others?

No. We have a wonderful team of trainers here at the University of Melbourne, who are the only team authorised and qualified to train other professionals in our suite of parenting programs.

I’m trained in one of the Tuning in to Kids programs. Can I purchase one of the other TIK program manuals and deliver the group without attending another training?

No. Our programs are separate, and you must complete each of training in its entirety to receive qualification and deliver that program to parents. Feedback from our facilitators has indicated that completing both Tuning in to Kids and Tuning in to Teens programs is extremely helpful in reinforcing and enriching knowledge of the programs – they do overlap somewhat, but not a great deal. The same applies to Dads Tuning in to Kids (for which Tuning in to Kids is a prerequisite).

Can I take Dads Tuning in to Kids as a standalone facilitator training program?

Unfortunately not. You must complete Tuning in to Kids facilitator training in order to attend the Dads Tuning in to Kids facilitator training. Dads Tuning in to Kids is an add-on of Tuning in to Kids, which expands on the content of the original TIK program rather than repeating it. It is not suitable as a standalone program for facilitators, nor will you be able to take it if you have completed Tuning in to Teens facilitator training only.


I’m a parent. Am I in the right place?

Almost! Please see our parenting site here for resources, information regarding TIK providers and access to the Tuning in to Kids online video subscription program (TIKOL).

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