Support resources

Parent helpline directory

Remember to call 000 if someone is seriously injured and/or needs urgent medical help, or if you have just witnessed a serious accident or crime.
Always keep a list of emergency numbers on your phone.

24/7 Emergency numbers

If you or your child are in danger, or need help with fire, ambulance or police call 000.

  • Beyond Blue Support Service
    1300 224 636    , 7 days, 24 hours
  • MensLine Australia – MensLine Australia offers counselling and resources for men in crisis. 
    1300 789 978
  • Suicide Call Back Service – A nationwide service providing telephone and online counselling to people affected by suicide.
    1300 659 467
  • 1800 RESPECT – A national sexual assault, domestic and family violence counselling service. 
    1800 737 732
  • Child Abuse Prevention Service – Family support, abuse prevention and community education services. 
    02 9716 8000 
  • Kids Helpline – Australia’s only free 24/7 confidential and private counselling service specifically for children and young people aged 5 – 25.
    1800 55 1800
  • Healthdirect – a free 24-hour health advice line that operates 7 days a week. It is staffed by registered nurses who provide expert health advice. (known as NURSE-ON-CALL in Victoria).
    1800 022 222
  • Mental Health Advice Line – The Mental Health Advice Line offers professional help and advice, as well as referrals to local mental health services. 
    1800 011 511
  • National Poisons Information Centre
    131 126, 7 days, 24 hours

The following trusted organisations can offer support for adults, children and families who need immediate help.

  • 13 YARN – Aboriginal and Torres Strait Islander support
    139 276, 7 days, 24 hours
  • Australian Breastfeeding Association – Breastfeeding helpline
    1800 MUM 2 MUM (or 1800 686 268), 7 days, 24 hours
  • Carer Gateway
    1800 422 737, Monday-Friday, 8am-5pm
  • Family Relationship Advice Line
    1800 050 321, Monday-Friday, 8am-8pm; Saturday (ex. national public holidays), 10am-4pm
  • ForWhen (for new and expecting parents)
    1300 242 322    , Monday-Friday, 9am-4.30pm (AEST/AEDT)
  • Medicare Public Enquiries Line
    132 011, 7 days, 24 hours
  • Perinatal Anxiety and Depression Australia (PANDA) Helpline – supports families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood.
    1300 726 306    , Monday-Friday, 9am-7.30pm (AEST/AEDT); Saturday and public holidays, 9am-4pm (AEST/AEDT)
  • Pregnancy, Birth and Baby
    1800 882 436    , 7 days, 7am-midnight (AEST/AEDT)
  • SANE Australia Mental Health Helpline
    1800 187 263    , Monday-Friday, 10am-8pm (AEST/AEDT)
  • QLife – provides nationwide telephone and web-based services for peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.
    1800 184 527    , 7 days, 3pm (AEST/AEDT)-midnight (AWST)
  • headspace – provides free online and telephone support and counselling to young people 12 – 25 and their families and friends.
    1800 650 890, or chat online.
  • Services and support for families with specific needs – See here for specific resources and support services for Aboriginal and Torres Strait Islander families, multicultural families, LGBTIQ+ families, and families with disabilities.

Parent helplines – Victoria

Parent helplines – New South Wales

Parent helplines – Australian Capital Territory

  • Parentline ACT
    (02) 6287 3833, Monday-Friday (except public holidays), 9 am-4 pm

Parent helplines – Tasmania

Parent helplines – South Australia

Parent helplines – Western Australia

  • Ngala Parenting Line
    (08) 9368 9368 (metropolitan) or 1800 111 546 (regional callers), 7 days, 8 am-8 pm

Parent helplines – Queensland

Parent helplines – Northern Territory

Unsure who to contact?

If you or someone you know is experiencing a crisis and you’re unsure who to contact, call Kids Helpline at 1800 55 1800 or Lifeline at 13 11 14. Both are toll-free, available 24/7, and provide crisis counselling, information, and referrals across Australia.

We pay our respects to the Traditional Custodians of the lands on which we work, and extend our respect to Elders past and present.

Content Warning: Aboriginal and Torres Strait Islander viewers are advised that this website may contain the image, voice, or name of deceased persons. We apologise for any distress that may occur.