Remember to call 000 if someone is seriously injured and/or needs urgent medical help, or if you have just witnessed a serious accident or crime. Always keep a list of emergency numbers on your phone.
Kids Helpline – Australia’s only free 24/7 confidential and private counselling service specifically for children and young people aged 5 – 25. 1800 55 1800
Healthdirect – a free 24-hour health advice line that operates 7 days a week. It is staffed by registered nurses who provide expert health advice. (known as NURSE-ON-CALL in Victoria). 1800 022 222
Mental Health Advice Line– The Mental Health Advice Line offers professional help and advice, as well as referrals to local mental health services. 1800 011 511
ForWhen(for new and expecting parents) 1300 242 322, Monday-Friday, 9am-4.30pm (AEST/AEDT)
Medicare Public Enquiries Line 13 20 11, 7 days, 24 hours
Perinatal Anxiety and Depression Australia (PANDA) Helpline – supports families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood. 1300 726 306, Monday-Friday, 9am-7.30pm (AEST/AEDT); Saturday and public holidays, 9am-4pm (AEST/AEDT)
QLife – provides nationwide telephone and web-based services for peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships. 1800 184 527, 7 days, 3pm (AEST/AEDT)-midnight (AWST)
headspace – provides free online and telephone support and counselling to young people 12 – 25 and their families and friends. 1800 650 890, or chat online.
Services and support for families with specific needs – See here for specific resources and support services for Aboriginal and Torres Strait Islander families, multicultural families, LGBTIQ+ families, and families with disabilities.
If you or someone you know is experiencing a crisis and you’re unsure who to contact, call Kids Helpline at 1800 55 1800 or Lifeline at 13 11 14. Both are toll-free, available 24/7, and provide crisis counselling, information, and referrals across Australia.
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Owners of the unceded lands on which we work, learn and live. We pay respect to Elders past, present and future, and acknowledge the importance of Indigenous knowledge.
We recognise the unique place held by Aboriginal and Torres Strait Islander peoples as the original owners and custodians of the lands and waterways across the Australian continent, with histories of continuous connection dating back more than 60,000 years. We also acknowledge their enduring cultural practices of caring for Country.
Content Warning: Aboriginal and Torres Strait Islander viewers are advised that this website may contain the image, voice, or name of deceased persons. We apologise for any distress that may occur.
